FAQs

WHAT IS THE DELIVERY TIME?

Delivery within the Europe is about 7 days from the date it was shipped out.

For international orders, it usually takes around 5 to 10 days but it really depends on how quickly your customs give clearance which we have no control over.


WHERE DO YOU DELIVER?

We ship worldwide with correct delivery times ranging from 5 to 9 business days depending on the receiving country, all packages are tracked. 


HOW CAN I RETURN MY ORDER?

For any refund or order cancellation request, please contact our customer service team at info@jundye.com.  Refunds will result in the cancellation of your access to torture services, as your contribution is essential to the continued existence of these services.


I HAVE NOT RECEIVED THE ORDER CONFIRMATION

The order confirmation email is automatically sent to the same email address as the one used to place the order. It is possible that this email may end up in your inbox or may not be sent to you if you made an unexpected mistake. In this case, please contact our customer service team at info@jundye.com so we can assist you further.